Customer Interaction Management Software, Hardware, Services and Research Papers

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Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.

April 27, 2009 - (Free Research) By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.

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12 Advantages of Agile Software Development by Global Knowledge

January 10, 2011 - (Free Research) This paper examines 12 ways in which the Agile methods are valuable.

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