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Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.
April 27, 2009 - (Free Research) By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
Business Rule Management: Automating Policy Management by ILOG, an IBM Company
April 2008 - (Free Research) This white paper discusses how business rules management systems can be used to meet the diverse range of stakeholder requirements associated with an automated policy management system.
Tiered Storage Takes Center Stage (Horison) by Oracle Corporation
December 2010 - (Free Research) This paper describes how tiered storage, as a storage initiative, has been proven to significantly reduce acquisition and operating costs for medium and large scale storage enterprises. Read this paper to learn more about how tiered storage is taking center stage.
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