This industry analyst research discusses that most organizations have economized considerably during the last two years, and recognize that this approach must continue for the foreseeable future as the economic environment remains volatile, and keener competition for revenues dictates the need to be lean and mean. At the same time, it is broadly accepted that strategic needs in the next economic phase dictate the earliest possible organizational transformation, in order to be best positioned for the more intense competition that is fully expected in recovering markets. 

Ovum believes that there are increasing expectations of the role of IT to support and enable the recovery...